Refund policy

Because all items are made to order, we only offer refunds or replacements in specific cases.

Eligible for Refund or Replacement

We will replace or refund your order if:

  • The item arrives damaged or defective
  • You receive the wrong product
  • The item is lost in transit (confirmed by tracking)
  • There is a printing error or manufacturing issue

In these cases, please contact us within 7 days of delivery with photos of the issue.

Not Eligible for Refund or Exchange

Because products are custom-made, we cannot accept returns or exchanges for:

  • Wrong size or color chosen by the customer
  • Change of mind
  • Delays caused by shipping carriers or customs
  • Orders delivered to an incorrect address provided at checkout

Exchanges

We do not offer traditional exchanges.
If there is an issue with your order, we will send a replacement of the same item after approval.