Because all items are made to order, we only offer refunds or replacements in specific cases.
Eligible for Refund or Replacement
We will replace or refund your order if:
- The item arrives damaged or defective
- You receive the wrong product
- The item is lost in transit (confirmed by tracking)
- There is a printing error or manufacturing issue
In these cases, please contact us within 7 days of delivery with photos of the issue.
Not Eligible for Refund or Exchange
Because products are custom-made, we cannot accept returns or exchanges for:
- Wrong size or color chosen by the customer
- Change of mind
- Delays caused by shipping carriers or customs
- Orders delivered to an incorrect address provided at checkout
Exchanges
We do not offer traditional exchanges.
If there is an issue with your order, we will send a replacement of the same item after approval.